PENALTIES
CHANGES
ANY TIME
PER TICKET CHARGE SGD 50.00 FOR REISSUE/REVALIDATION.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE -
CHARGE APPLIES TO ADULT AND CHILD AND INFANT
OCCUPYING A SEAT PER TRANSACTION. PENALTY DOES
NOT APPLY TO INFANT WITHOUT A SEAT.
------
SAME DATE/SAME FLIGHT SKYWARDS UPGRADES SHOULD NOT
BE CHARGED FOR CHANGES.
------
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
A COPY OF VALID DEATH CERTIFICATE ISSUED BY A
COMPETENT MEDICAL AUTHORITY IS REQUIRED. FAMILY
MEMBERS AS DEFINED IN EK CONDITIONS OF CARRIAGE OR
PASSENGER AIRLINE TARIFF RULE BOOK.
------
FAILURE TO OCCUPY A RESERVED SEAT ON ANY SEGMENT
OF THE ITINERARY WILL RESULT IN ALL SUBSEQUENT
SEGMENTS OF THE ITINERARY BEING CANCELLED. IN SUCH
CASES REEBOOKING WILL INCUR A CHARGE OF SGD200.
------
IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE CHARGED
I.E. EITHER THE NO-SHOW FEE OR THE REISSUE FEE
WHICHEVER IS HIGHER AND NOT BOTH.
------
Q SURCHARGE IS NON-REFUNDABLE IN CASE THE TICKETS
IS REISSUED/REVALIDATED.
CANCELLATIONS
BEFORE DEPARTURE
PER TICKET CHARGE SGD 150.00 FOR REFUND.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE -
CHARGES APPLY TO ADULT AND CHILD AND INFANT
OCCUPYING A SEAT. PENALTY DOES NOT APPLY TO
INFANT WITHOUT A SEAT.
------
REFUND CHARGES ARE NON-COMMISSIONABLE.
------
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
A COPY OF VALID DEATH CERTIFICATE ISSUED BY A
COMPETENT MEDICAL AUTHORITY IS REQUIRED. FAMILY
MEMBERS AS DEFINED IN EK CONDITIONS OF CARRIAGE OR
PASSENGER AIRLINE TARIFF RULE BOOK.
------
FAILURE TO OCCUPY A RESERVED SEAT ON ANY SEGMENT
OF THE ITINERARY WILL RESULT IN ALL SUBSEQUENT
SEGMENTS OF THE ITINERARY BEING CANCELLED. IN SUCH
CASES REFUND WILL INCUR A CHARGE OF SGD200.
------
IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE CHARGED
I.E. EITHER THE NO-SHOW FEE OR THE REFUND FEE
WHICHEVER IS HIGHER AND NOT BOTH.
------
REFUND IS NOT APPLICABLE ON THE REMAINING FLIGHT
COUPONS IF THE TICKET IS UTILISED OUT OF SEQUENCE
OR IF THE INBOUND JOURNEY FROM THE POINT OF
TURNARROUND HAS COMMENCED.
------
Q SURCHARGE IS NON-REFUNDABLE IN CASE THE TICKET I
S REFUNDED.
AFTER DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE -
CHARGES APPLY TO ADULT AND CHILD AND INFANT
OCCUPYING A SEAT. PENALTY DOES NOT APPLY TO
INFANT WITHOUT A SEAT.
------

NO WAIVER APPLICABLE FOR ILLNESS OF PASSENGER OR
FAMILY MEMBER.
------
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
A COPY OF VALID DEATH CERTIFICATE ISSUED BY A
COMPETENT MEDICAL AUTHORITY IS REQUIRED. FAMILY
MEMBERS AS DEFINED IN EK CONDITIONS OF CARRIAGE OR
PASSENGER AIRLINE TARIFF RULE BOOK.
------
NO SHOW - FAILURE TO OCCUPY A RESERVED SEAT ON ANY
SEGMENT OF THE ITINERARY WILL RESULT IN ALL
SUBSEQUENT SEGMENTS OF THE ITINERARY BEING
CANCELLED.IN SUCH CASES REFUND WILL NOT BE
PERMITTED.
------
REFUND IS NOT APPLICABLE ON THE REMAINING FLIGHT
COUPONS IF THE TICKET IS UTILISED OUT OF SEQUENCE
OR IF THE INBOUND JOURNEY FROM THE POINT OF
TURNARROUND HAS COMMENCED.
-------
Q SURCHARGE IS NON-REFUNDABLE IN CASE THE TICKET I
S REFUNDED.
*** GENERAL RULE FOLLOWS ***
NOTE -
CHANGES -
BEFORE DEPARTURE----
IN THE EVENT OF VOLUNTARY CHANGES TO ANY FLIGHT
THE FARES AND CHARGES FOR THE PASSENGER JOURNEY
SHALL BE RECALCULATED IN ACCORDANCE WITH THE FARES
AND CHARGES IN EFFECT ON THE DATE ON WHICH THE
CHANGE IS MADE AND IS REFLECTED ON THE TICKET.
-THE CHANGE FEE APPLIES PER TRANSACTION IF ANY.
-THE CHANGE FEE APPLIES PER FARE COMPONENT IF ANY.
WHEN MORE THAN ONE FARE COMPONENT IS CHANGED
THE HIGHEST PENALTY OF ANY OF THE CHANGED FARE
COMPONENTS WILL APPLY.
AFTER DEPARTURE----
-THE CHANGE FEE APPLIES PER TRANSACTION IF ANY.
-THE CHANGE FEE APPLIES PER FARE COMPONENT IF ANY.
WHEN MORE THAN ONE FARE COMPONENT IS CHANGED
THE HIGHEST PENALTY OF ANY OF THE CHANGED FARE
COMPONENTS WILL APPLY.
--------------------------------------------------
CANCELLATION BEFORE DEPARTURE -
1.WHEN COMBINED WITH A NON-REFUNDABLE
FARE
- DEDUCT THE RETURN AMOUNT OF THE NON-REFUNDABLE
FARE AND
- THE REFUND PENALTY OF THE REFUNDABLE FARE.
2.WHEN COMBINED WITH A REFUNDABLE
FARE.
- APPLY THE HIGHER OF THE TWO PENALTIES.
--------------------------------------------------
CANCELLATION AFTER DEPARTURE -
1.WHEN COMBINED WITH A NON-REFUNDABLE
FARE AND IF
A. THE NON-REFUNDABLE FARE IS USED ON THE
OUTBOUND FARE COMPONENT
- DEDUCT THE ONE-WAY FARE IN THE SAME OR
HIGHER RBD FOR THE ORIGIN DESTINATION PLUS
REFUND PENALTY OF THE REFUNDABLE FARE.
B. THE NON-REFUNDABLE FARE IS A PART OF THE
INBOUND FARE COMPONENT
- NO REFUND APPLIES.
------
2.WHEN COMBINED WITH A REFUNDABLE
FARE
- DEDUCT THE ONE-WAY FARE IN THE SAME OR HIGHER
RBD FOR THE FLOWN PORTION.
- IF TRAVEL ON THE INBOUND FARE COMPONENT HAS
COMMENCED NO REFUND APPLIES.
--------------------------------------------------
UPGRADES - THE BELOW IS ONLY APPLICABLE IF
CHANGES ARE PERMITTED
-AT ANY TIME WITHIN TICKET VALIDITY THE FARE CAN
BE RE-ISSUED TO ANY HIGHER FARE IN THE SAME CABIN
RECALCULATED FROM THE POINT OF ORIGIN AT A CHARGE
AS APPLICABLE PER CHANGE PROVIDED THE CONDITIONS
OF THE HIGHER FARE HAVE BEEN MET AND THE
APPLICABLE DIFFERENCE IN FARE IS COLLECTED.
CHARGE APPLIES PER PASSENGER. PENALTY DOES NOT
APPLY TO INFANT WITHOUT A SEAT. IF THE RE-ISSUED
TICKET IS SUBSEQUENTLY CANCELLED THE ORIGINAL
PENALTY WILL APPLY.
-AT ANYTIME WITHIN THE TICKET VALIDITY FARES CAN
BE UPGRADED TO ANY FARE IN A HIGHER CABIN
RECALCULATED FROM POINT OF ORIGIN PROVIDED THE
CONDITIONS OF THE HIGHER CABIN FARE HAVE BEEN
MET. REISSUE FEE WILL BE WAIVED IN THIS CASE. IF
THE UPGRADED TICKET IS SUBSEQUENTLY CANCELLED THE
ORIGINAL PENALTY WILL APPLY.

CHANGES -
BEFORE DEPARTURE----
IN THE EVENT OF VOLUNTARY CHANGES TO ANY FLIGHT
THE FARES AND CHARGES FOR THE PASSENGER JOURNEY
SHALL BE RECALCULATED IN ACCORDANCE WITH THE FARES
AND CHARGES IN EFFECT ON THE DATE ON WHICH THE
CHANGE IS MADE AND IS REFLECTED ON THE TICKET.
-THE CHANGE FEE APPLIES PER TRANSACTION IF ANY.
-THE CHANGE FEE APPLIES PER FARE COMPONENT IF ANY.
WHEN MORE THAN ONE FARE COMPONENT IS CHANGED
THE HIGHEST PENALTY OF ANY OF THE CHANGED FARE
COMPONENTS WILL APPLY.